Musclerapid.com immediately threw up some red flags when we checked out their site. The biggest one is their clause hidden on their news page in small type that states ‘Under no circumstances do customers qualify for a reship!’ as well as ‘No refunds will be issued once payment has been received’. So if there are any issues with customs or you are not happy with the quality of the products you have purchased, basically they will not help in any way. This alone would tell us to steer clear of this website.
Their dodgy returns policy aside, they offer some very sketchy looking products from labs you have probably never heard of. When you have to put these products into your body you really want to ensure they have been made in a proper laboratory and not someone’s bathtub. Finally, the website itself looks as shonky as hell. It may seem like we are nitpicking here, but when a company can’t even take care to hire a decent web designer, it can only go downhill from there.
- Account creation, ergonomy and ordering process
- Prices and products
- Customer service
- Cycle and Products advice
- Methods of payment and methods of delivery
- We made a real order, and the verdict is...
As they state they have no minimum order we placed the smallest order possible because none of the factors mentioned above gave us any confidence that the order would arrive, and we were right. Consequent attempts to contact their customer service were completely ignored. It’s possible that it got held up in customs but with their ‘no refund or reship’ policy and no tracking number provided, we’ll never know. Avoid Musclerapid.com and use a real supplier instead.